Floor Manager
You'll be responsible for managing the daily operations of your respective store floor in New York, ensuring seamless customer experiences and leading your team to achieve sales targets. Your role is essential in fostering a customer-first environment, maintaining store standards, and driving floor performance.
New York • April 2025 • Full Time
Key Responsibilities
Leadership and Team Development:
Lead and mentor the floor team to create a positive, high-performance environment. Support recruitment, onboarding, and training to ensure product knowledge and service excellence.
Sales and Customer Experience:
Drive sales by guiding the team and implementing strategies for floor performance. Build strong customer relationships and deliver an engaging, personalized in-store experience.
Operational Efficiency:
Oversee daily floor operations, manage inventory, and schedule shifts to align with traffic. Ensure compliance with safety and operational standards.
Performance Monitoring:
Analyze and report on key metrics (sales, customer satisfaction, employee performance) and implement improvement strategies.
Requirements and Preferences
Experience: Minimum of 3-5 years in a retail management role, preferably in a fast-paced or technology-driven environment.
Leadership Skills: Experience leading and developing teams to meet sales and performance goals.
Customer-Centric Approach: Strong ability to build relationships and deliver exceptional customer service.
Communication Skills: Excellent verbal and interpersonal communication abilities.
Adaptability: Ability to thrive in a dynamic and fast-paced retail environment.