Store Excellence Director
You'll be responsible for driving excellence in our New York retail environment. Your mission is to ensure that every customer has a consistent, world-class experience in store. This role involves overseeing the development and execution of tm:rw’s global in-store experience playbook, optimizing store performance, and leading teams to deliver outstanding customer journeys.
New York • April 2025 • Full Time
Key Responsibilities
Global Retail Strategy:
Develop and implement the Global Retail Experience Playbook, ensuring seamless, high-quality customer experiences. Set adaptable retail guidelines aligned with brand vision.
Visual Merchandising:
Establish visual merchandising standards globally, ensuring brand consistency and adapting to local trends. Innovate displays to enhance customer experience and drive sales.
Customer Experience:
Work with teams to create immersive, customer-first experiences aligned with brand vision, training staff on service excellence and continuous improvement.
Sales Leadership:
Drive store performance by training teams, analyzing KPIs, and implementing strategies to improve sales and customer satisfaction. Innovate commercial strategies to boost revenue.
Team Leadership and Development:
Mentor and develop store managers globally, ensuring teams are aligned with company goals and delivering excellent service. Oversee onboarding and ongoing training for high performance.
Operational Excellence:
Collaborate with stakeholders to create efficient processes across stores, manage inventory, merchandising, and floor operations, and implement loss prevention practices.
Reporting & Analytics:
Analyze customer feedback and key metrics, providing actionable insights and recommendations to senior management
Requirements and Preferences
Experience: 7+ years of experience in a senior retail excellence position, preferably within an international or retail environment.
Operational Expertise: Extensive experience in retail operations, including visual merchandising, inventory management, and store compliance.
Communication: Excellent verbal and written communication skills, with the ability to influence and collaborate with senior stakeholders.
Adaptability: Comfortable working in a fast-paced, dynamic environment and managing multiple locations with differing market needs.