FAQs
No filler. No runaround.
Just straight-up answers to what people ask us most.
Orders & Shipping
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When will my order ship?
Most orders ship within 1–2 business days. You’ll receive a tracking link the moment your package leaves our warehouse.
Do you ship internationally?
Yes—we ship globally. Shipping times and rates vary based on your location and will be calculated at checkout.
Can I cancel or change my order?
If your order hasn’t shipped yet, email us at support@seeyoutmrw.com and we’ll do our best to help.
Returns & Exchanges
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Do you offer product demos?
Yes. Visit our NYC flagship for hands-on demos, workshops, and immersive experiences.
How can I learn more about a product before buying?
Each product page is packed with specs, context, and usage tips. Still unsure? Reach out to us—real humans are here to help.
Flagship Store
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Where is the tm:rw store located?
We’re located inside the historic Candler Building at 220 W 42nd Street, New York, NY 10036.
Do I need an appointment to visit?
Nope. We’re open to the public 7 days a week. Just walk in and explore.
Partnerships
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I represent a brand—how can we partner with tm:rw?
We’re always looking for visionary partners. Visit our Partnerships page to learn more and apply.
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