FAQs
No filler. No runaround.
Just straight-up answers to what people ask us most.
Orders & Shipping
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When will my order ship?
Most orders ship within 5–7 business days. You’ll receive a tracking link the moment your package leaves our warehouse.
Do you ship outside of NYC?
Yes-we ship to any mainland US location. Shipping times and rates vary based on your location and will be calculated at checkout.
Can I cancel or change my order?
If your order hasn’t shipped yet, email us at support@seeyoutmrw.com and we’ll do our best to help.
Returns & Exchanges
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Do you offer product demos?
Yes. Visit our NYC flagship for hands-on demos, workshops, and immersive experiences.
How can I learn more about a product before buying?
Each product page is packed with specs, context, and usage tips. Still unsure? Reach out to us-real humans are here to help.
Flagship Store
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Where is the tm:rw store located?
We’re located inside the historic Candler Building at 220 W 42nd Street, New York, NY 10036.
Do I need an appointment to visit?
Nope. We’re open to the public 7 days a week. Just walk in and explore.
Partnerships
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I represent a brand-how can we partner with tm:rw?
We’re always looking for visionary partners. Visit our Partnerships page to learn more and apply.
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