Refund policy

30-Day Online Return Window

You may return your online order within 30 days of delivery for a refund. To qualify, products must be unused, unopened, and in their original packaging with all accessories, manuals, and promotional items included.

Important: Online and In-Store Purchases Have Different Return Policies

• Items purchased online may only be returned by following the online return process outlined below. They cannot be returned to our retail stores.
• Items purchased in-store may only be returned directly to the store of purchase and are subject to that store’s policy (currently 14 days, unopened and unused, with receipt).

How to Return an Online Order

1. Request Authorization – Contact our Customer Service team at support@seeyoutmrw.com with your order number. We’ll issue a Return Merchandise Authorization (RMA) and instructions.
2. Prepare Your Package – Return the item in its original packaging with all contents. Write your RMA number clearly on the outside of the box.
3. Ship the Return – You are responsible for return shipping costs unless the item is confirmed defective or incorrect. Please use a trackable and insured shipping method, as we are not responsible for loss or damage in transit.

Refunds

• Once received and inspected, refunds will be issued to your original payment method within 5–7 business days.
• Shipping and handling charges are non-refundable.

Any promotional products, bundled gifts, or free items received with a purchase must be returned in their original condition along with the main item.

• If such items are not returned, their retail value will be deducted from your refund.
• No cash or credit will be provided for unused promotional items.
• Items not returned in “as-new” condition may be subject to a restocking fee of up to 15% or refused.

Non-Returnable Items

Some items are not eligible for return, including but not limited to:

• Products marked “Final Sale” or “Non-Returnable”
• Opened software, media, or consumables (e.g. batteries, ink, film)
• Personal care or hygiene products once opened
• Large displays/TVs once the packaging seal is broken
• Customized or special-order products

Defective or Incorrect Items
If you believe your item is defective, you must first work with our Customer Service team to confirm the issue. This process may include providing photos, videos, and written details of the defect. Once confirmed, we will provide instructions and cover the cost of return shipping. Depending on your preference and product availability, we can issue a replacement or full refund.

Customers must report any defective or damaged items within 7 days of delivery. Claims made after this period may not be eligible for replacement or refund. Please provide your order number, detailed description of the issue, and photos/videos when reporting a defect.

If an incorrect item was received, please contact us within 2 business days of delivery for resolution.

Additional Information

• Refund processing times depend on your payment provider and may take up to 10 business days to appear.
• Returns without an RMA or items not meeting the above conditions may be refused or returned at your expense.
• We are not responsible for personal data or accessories left inside returned products.

This policy applies to US online orders only. In-store purchases must follow the in-store return policy and cannot be returned via mail.

Written Copy: A written copy of this Return and Refund Policy is available upon request, in accordance with New York State consumer protection requirements (GBL §218-a).